Refund policy

Returns

We offer a full refund or exchange for up to 60 days from purchase as long as the product is in its original presentation. We do not accept returns for yarn that has been wound into a ball.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

After 60 days, we offer store credit only.

Non-returnable items:

• Gift cards
• Ravelry patterns 
• Sale items

To complete your return, we require a receipt or order number. You can email us at hello@apricotyarn.com for help with your return. We can issue a return label to you by email which can be attached to the original packaging and taken to a US Post office. The cost of the label will be deducted from your return amount.

You can also send your items to our mailing address at your own cost and once we receive the items we will process your refund to the original payment.

Apricot Yarn & Supply
2690 Historic Decatur Rd, Suite 101
San Diego, CA, 92106

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@apricotyarn.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@apricotyarn.com and send your item to: Apricot Yarn & Supply, 2690 Historic Decatur Rd., Suite 101, San Diego CA 92106, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Apricot Yarn & Supply, 2690 Historic Decatur Rd., Suite 101, San Diego CA 92106, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.